Frequently Asked Questions

A subscription is a convenient automatic recurring order — your lenses arrive at your chosen interval, without you having to reorder each time. Plus, you save −15% on every order.

With a subscription you always get −15% off every order. Read more on the What is a subscription? page.

When you choose a subscription, you agree to automatic card payments at your chosen interval. Please ensure there are sufficient funds on your card on the payment date.

You can pause your subscription after the 6-month subscription period ends — in your myeye.ee account or by writing to info@myeye.ee.

Add products to your cart, click "Checkout", fill in the fields and choose a suitable parcel machine. You'll then be directed to payment. The order takes effect once payment is received.

You can pay by bank payment (Montonio, all Estonian banks) or card payment (Visa/Mastercard). Prices are in euros and include VAT.

Yes, all MyEye.ee prices are in euros and include VAT.

Unpaid orders are automatically cancelled 48 hours after the order is placed.

We deliver orders via Omniva, Unisend or DPD parcel machines. Choose a suitable machine at checkout.

Delivery time depends on the lens type:

• In-stock lenses: 2–3 business days
• Special-order lenses: 2–3 weeks

Delivery time starts once payment is received. Each product has its own delivery info.

Currently we only deliver to parcel machines within Estonia.

Orders are processed on business days Mon–Fri 9:00–17:00.

You can return unused products within 14 days of receipt. Important: for hygiene reasons, opened contact lenses, lens care solutions, vision-correcting glasses, and plus-power, toric and multifocal lenses cannot be returned (Law of Obligations Act § 53(4)).

Send a free-form email to info@myeye.ee within 14 days of receiving the goods. We refund the purchase amount after the products are returned.

You have a 2-year right to file a claim. Email info@myeye.ee (name, phone, order number, description of the defect). We'll respond within 14 days. Please stop using the defective product.

We sell contact lenses from leading manufacturers, including Alcon, Johnson & Johnson (Acuvue), Bausch + Lomb and Miru (Menicon), as well as lens care solutions and eye drops.

Start with our lens test — it recommends the lens type that suits you. Important: contact lenses are a medical device. The power, base curve and type of lens that suits you are determined by an optometrist or eye doctor during an eye examination. The test helps you get oriented but does not replace an eye specialist.

To order contact lenses you need to know your lens parameters — base curve, powers and other values. These are determined by an optometrist and can be found on your lens box or prescription. If in doubt, consult an optometrist.

MyEye is an online store — we do not offer eye examinations or lens fitting. For an eye examination and fitting, please see an optometrist or eye doctor.