{"id":9973,"date":"2026-09-21T13:41:33","date_gmt":"2026-09-21T13:41:33","guid":{"rendered":"https:\/\/myeye.ee\/faq\/"},"modified":"2026-09-21T17:33:14","modified_gmt":"2026-09-21T17:33:14","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/myeye.ee\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9973\" class=\"elementor elementor-9973 elementor-9972\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-kkksecE1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"kkksecE1\" data-element_type=\"section\" data-e-type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-kkkcolE1\" data-id=\"kkkcolE1\" data-element_type=\"column\" data-e-type=\"column\">\r\n\t\t\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-kkkhtmlE1 elementor-widget elementor-widget-html\" data-id=\"kkkhtmlE1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n#kkk-faq{max-width:820px;margin:0 auto;font-family:'Roboto',sans-serif;color:#20303f}\n#kkk-faq .hero{text-align:center;margin-bottom:34px}\n#kkk-faq .hero .eb{font-family:'Poppins',sans-serif;font-size:12px;letter-spacing:.14em;text-transform:uppercase;color:#2BAAB1;font-weight:600;margin-bottom:8px}\n#kkk-faq .hero h1{font-family:'Montserrat',sans-serif;font-weight:800;font-size:32px;color:#1D3557;margin:0 0 10px}\n#kkk-faq .hero p{color:#5c6b78;font-size:16px;margin:0}\n#kkk-faq .cat{font-family:'Montserrat',sans-serif;font-weight:700;font-size:14px;letter-spacing:.06em;text-transform:uppercase;color:#2BAAB1;margin:28px 0 12px}\n#kkk-faq details{background:#fff;border:1px solid #e6edf1;border-radius:12px;margin-bottom:10px;overflow:hidden}\n#kkk-faq details[open]{border-color:#8fd4d8}\n#kkk-faq summary{list-style:none;cursor:pointer;padding:17px 22px;font-family:'Montserrat',sans-serif;font-weight:700;font-size:16px;color:#1D3557;display:flex;justify-content:space-between;align-items:center;gap:14px}\n#kkk-faq summary::-webkit-details-marker{display:none}\n#kkk-faq summary::after{content:\"+\";font-family:'Poppins',sans-serif;font-weight:600;font-size:24px;color:#2BAAB1;line-height:1;flex-shrink:0}\n#kkk-faq details[open] summary::after{content:\"\\2013\"}\n#kkk-faq .ans{padding:0 22px 20px;color:#54636f;font-size:15.5px;line-height:1.6}\n#kkk-faq .ans a{color:#2BAAB1;font-weight:500}\n#kkk-faq .ans ul{margin:8px 0 0;padding-left:20px}\n#kkk-faq .imp{color:#1D3557;font-weight:600}\n#kkk-faq .contact{background:#f0fafb;border:1.5px dashed #8fd4d8;border-radius:14px;padding:24px 26px;margin-top:14px;font-size:15.5px;line-height:1.8}\n#kkk-faq .contact a{color:#2BAAB1;font-weight:500}\n<\/style>\n<div id=\"kkk-faq\">\n<div class=\"hero\"><div class=\"eb\">MyEye.ee<\/div><h1>Frequently Asked Questions<\/h1><p>Find quick answers to common questions.<\/p><\/div>\n<div class=\"cat\">Subscription<\/div>\n<details open><summary>What is a subscription?<\/summary><div class=\"ans\">A subscription is a convenient automatic recurring order \u2014 your lenses arrive at your chosen interval, without you having to reorder each time. Plus, you save <span class=\"imp\">\u221215% on every order<\/span>.<\/div><\/details>\n<details><summary>How much do I save with a subscription?<\/summary><div class=\"ans\">With a subscription you <span class=\"imp\">always get \u221215% off<\/span> every order. Read more on the <a href=\"https:\/\/myeye.ee\/en\/what-is-a-subscription-order\/\">What is a subscription?<\/a> page.<\/div><\/details>\n<details><summary>How does subscription payment work?<\/summary><div class=\"ans\">When you choose a subscription, you agree to automatic card payments at your chosen interval. Please ensure there are sufficient funds on your card on the payment date.<\/div><\/details>\n<details><summary>How do I pause or cancel my subscription?<\/summary><div class=\"ans\">You can pause your subscription <span class=\"imp\">after the 6-month subscription period ends<\/span> \u2014 in your myeye.ee account or by writing to info@myeye.ee.<\/div><\/details>\n<div class=\"cat\">Ordering & payment<\/div>\n<details><summary>How do I order from your online store?<\/summary><div class=\"ans\">Add products to your cart, click \"Checkout\", fill in the fields and choose a suitable parcel machine. You'll then be directed to payment. The order takes effect once payment is received.<\/div><\/details>\n<details><summary>What payment methods are available?<\/summary><div class=\"ans\">You can pay by <span class=\"imp\">bank payment<\/span> (Montonio, all Estonian banks) or <span class=\"imp\">card payment<\/span> (Visa\/Mastercard). Prices are in euros and include VAT.<\/div><\/details>\n<details><summary>Do prices include VAT?<\/summary><div class=\"ans\">Yes, all MyEye.ee prices are in euros and include VAT.<\/div><\/details>\n<details><summary>What happens if I don't pay for my order?<\/summary><div class=\"ans\">Unpaid orders are automatically cancelled <span class=\"imp\">48 hours<\/span> after the order is placed.<\/div><\/details>\n<div class=\"cat\">Delivery<\/div>\n<details><summary>How does delivery work?<\/summary><div class=\"ans\">We deliver orders via <span class=\"imp\">Omniva, Unisend or DPD parcel machines<\/span>. Choose a suitable machine at checkout.<\/div><\/details>\n<details><summary>How long does delivery take?<\/summary><div class=\"ans\">Delivery time depends on the lens type:<ul><li><span class=\"imp\">In-stock lenses:<\/span> 2\u20133 business days<\/li><li><span class=\"imp\">Special-order lenses:<\/span> 2\u20133 weeks<\/li><\/ul>Delivery time starts once payment is received. Each product has its own delivery info.<\/div><\/details>\n<details><summary>Do you ship abroad?<\/summary><div class=\"ans\">Currently we only deliver to <span class=\"imp\">parcel machines within Estonia<\/span>.<\/div><\/details>\n<details><summary>When is my order processed?<\/summary><div class=\"ans\">Orders are processed on business days <span class=\"imp\">Mon\u2013Fri 9:00\u201317:00<\/span>.<\/div><\/details>\n<div class=\"cat\">Returns & complaints<\/div>\n<details><summary>Can I return a product?<\/summary><div class=\"ans\">You can return unused products within <span class=\"imp\">14 days<\/span> of receipt. <span class=\"imp\">Important:<\/span> for hygiene reasons, opened contact lenses, lens care solutions, vision-correcting glasses, and plus-power, toric and multifocal lenses cannot be returned (Law of Obligations Act \u00a7 53(4)).<\/div><\/details>\n<details><summary>How do I return a product?<\/summary><div class=\"ans\">Send a free-form email to info@myeye.ee within 14 days of receiving the goods. We refund the purchase amount after the products are returned.<\/div><\/details>\n<details><summary>What if a product is defective or I received the wrong item?<\/summary><div class=\"ans\">You have a <span class=\"imp\">2-year right to file a claim<\/span>. Email info@myeye.ee (name, phone, order number, description of the defect). We'll respond within 14 days. Please stop using the defective product.<\/div><\/details>\n<div class=\"cat\">Products & choosing lenses<\/div>\n<details><summary>Which brands do you sell?<\/summary><div class=\"ans\">We sell contact lenses from leading manufacturers, including <span class=\"imp\">Alcon, Johnson & Johnson (Acuvue), Bausch + Lomb<\/span> and <span class=\"imp\">Miru (Menicon)<\/span>, as well as lens care solutions and eye drops.<\/div><\/details>\n<details><summary>How do I choose the right lenses?<\/summary><div class=\"ans\">Start with our <a href=\"https:\/\/myeye.ee\/en\/lens-test\/\">lens test<\/a> \u2014 it recommends the lens type that suits you. <span class=\"imp\">Important:<\/span> contact lenses are a medical device. The power, base curve and type of lens that suits you are determined by an optometrist or eye doctor during an eye examination. The test helps you get oriented but does not replace an eye specialist.<\/div><\/details>\n<details><summary>Do I need a prescription or parameters to order lenses?<\/summary><div class=\"ans\">To order contact lenses you need to know your lens parameters \u2014 base curve, powers and other values. These are determined by an optometrist and can be found on your lens box or prescription. If in doubt, consult an optometrist.<\/div><\/details>\n<details><summary>Do you do eye examinations or lens fitting?<\/summary><div class=\"ans\">MyEye is an <span class=\"imp\">online store<\/span> \u2014 we do not offer eye examinations or lens fitting. For an eye examination and fitting, please see an optometrist or eye doctor.<\/div><\/details>\n<div class=\"cat\">Contact<\/div>\n<div class=\"contact\"><strong>How can I contact you?<\/strong><br>Email: <a href=\"mailto:info@myeye.ee\">info@myeye.ee<\/a><br>Phone: +372 5332 4184<br>Company: MYEYE O\u00dc (reg 17149953)<br><br><span style=\"font-size:13px;color:#8a97a3\">For consumer disputes you can turn to the Consumer Disputes Committee of the Estonian Consumer Protection Board; for cross-border EU disputes, the European Consumer Centre.<\/span><\/div>\n<\/div>\n<script type=\"application\/ld+json\">\n{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[\n{\"@type\":\"Question\",\"name\":\"What is a subscription?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A subscription is a convenient automatic recurring order \u2014 your lenses arrive at your chosen interval. 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